1. Introduction
Seamless Edge is fully committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information in compliance with the Privacy Act 1988 (Cth) in Australia and the Privacy Act 2020 in New Zealand.
2. Information We Collect
2.1 Types of Personal Information
- Identity Information: Full legal name, date of birth, government-issued IDs.
- Contact Information: Residential address, phone numbers, email addresses.
- Financial Information: Bank account details, income data, tax returns.
- Employment Information: Job titles, employment history, salary details.
- Digital Data: Device identifiers, IP addresses, browser types, usage patterns.
2.2 Sources of Information
- Directly from You: Through forms, online applications, meetings, and phone calls.
- From Third Parties: Credit bureaus, insurers, brokers, and government agencies.
- Automated Technologies: Through cookies, analytics tools, and session tracking.
3. Purpose of Collecting Information
- Comply with KYC and AML regulations.
- Determine eligibility for financial products such as loans and insurance.
- Facilitate payments, transfers, and account management.
- Meet regulatory requirements under Australian and New Zealand laws.
4. Data Security
We take extensive measures to secure your data, including AES-256 encryption, multi-factor authentication, role-based access controls, and regular employee training on privacy standards.
5. Your Privacy Rights
- Request a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data where it is no longer necessary.
- Object to the processing of your data for specific purposes.
6. Complaints
Submit complaints via privacy@seamlessedge.com.au. We acknowledge complaints within two business days and resolve them within 30 days. Unresolved complaints may be escalated to the Office of the Australian Information Commissioner (OAIC) or the Office of the Privacy Commissioner (OPC) in New Zealand.
7. Contact Information